Shipping policy
Thank you for supporting Cielo. Every order is packed by hand and shipped from North Carolina, USA.
Order processing
Orders ship within 1–2 business days (Monday through Friday), excluding holidays. You'll receive an order confirmation by email as soon as you check out.
Domestic shipping (United States)
- Orders $49 and over: Free standard shipping, with estimated delivery in 3–5 business days after processing. No code needed — free shipping is applied automatically.
- Orders under $49: Flat-rate standard shipping of $4.95, with estimated delivery in 3–5 business days after processing.
International shipping
We ship worldwide. International shipping costs are calculated at checkout based on your destination, with estimated delivery in 7–21 business days after processing. Please note that any customs fees, import duties, or taxes are set by your country and are the responsibility of the recipient.
Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Questions
If you have any questions about your shipment, please don't hesitate to reach out at chris@cielopillholders.com — we're happy to help.